Rental Policy
Rental Qualifications and Requirements
Rental Qualifications and Requirements
You must meet the minimum age restrictions, present a personal liability insurance, a valid driver’s license and possess an acceptable charge card in your name.
You must also be in good standing with Epiliki Auto.
Please also refer to Minimum Age and Exception and Driver’s License for complete requirements and restrictions.
Additional Equipment
Special equipment is offered at most locations for a small fee. We do offer child safety seats, GPS, trailers and roof racks. Please refer to the additional Options when processing your booking for cost and availability.
Child Seats
Epiliki Auto offers approved safety seats at all locations. Epiliki Auto voluntarily complies with any state law that requires a child seat for a rental. If the seat is mandatory, the counter will advise you at time of rental.
Age Restrictions and Exceptions
The minimum age to rent a vehicle at most locations in the United States is 20 years of age with an additional Age Differential Charge.
Additional Criteria
- In Michigan and New York, the minimum age to rent a vehicle is 18.
- In Alabama and Nebraska, the minimum age to rent a vehicle is 19
- A valid driver’s license (in good standing for over a year).
- A valid debit or credit card under the same name as your license.
No-Show
“No-Show” Fee, will apply if the customer fails to show up for their rental and does not cancel the reservation prior to the scheduled pickup time. The booking credit card must be presented at the rental for confirmation of reservation.
1- Cancel booking before scheduled pick-up is subjected to no fee.
2- Cancel booking after scheduled pickup is subjected to a fee
*No-Show Fee will never exceed the renter’s one day rental charge.
Changes to Reservations
1. Epiliki auto allows you to make changes to a reservation up to three times:
a. Online by the ‘Modify/Cancel’ reservation page.
b. By calling the Helpdesk.
2. No modification administration charge will be made for changes made online and calling the Helpdesk.
3. Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
a. Drop off location
b. Pick up date and time
c. Drop off time and date
d. Vehicle group
g. Child seats
h. All other additional products.
4. The lead customer name and the pick-up location on a reservation cannot be changed. If you wish to change the lead name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.
5. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation made.
6. If no cars are available for the location and date requested, then you will see the message: ‘No cars available at this location for this date or duration’. You should try to change the dates or location for pick-up.
Cancellations
1. Epiliki Auto allows you to cancel a prepaid reservation:
a. online by the ‘Modify/Cancel’ reservation page
b. by calling the Helpdesk
c. 48 hours free cancellation.
2. A full refund of the prepaid reservation will be made:
a. If the cancellation is made no later than midnight two (2) days before the date of your scheduled pick-up;
b. Less an administrative charges.
3. Refunds will be made to the credit card that the original booking was made on.
Changes at Time of Pick-up
If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges.
No Shows/Lost Rentals: Pay Now Reservations
1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge, which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use.
2. We will refund your prepayment, less the No Show/Lost Rental Charge, if you email to us within 90 days of the Pick-up Date at info@epilikiauto.com or call our Helpdesk requesting repayment and enclosing a copy of your Reservation Confirmation.
Authorized Operators
Acceptable Authorized Operators age 25 and older are automatically covered on the Rental Agreement.
Authorized Operators are:
- The employer, employee or fellow employee of renter on company business, (when booking includes company Corporate Discount Number).
- The renter’s spouse or domestic partner
Authorized Operators do not have to be present at time of rental.
There are no fees for Authorized Operators.
A spouse is defined as persons in a legally recognized marriage, same sex marriage and partners in legally recognized civil unions.
** A domestic partner is defined as an unmarried partner of the same or opposite sex (not a relative) who permanently resides as part of the same family unit, at the same address as the renter, as validated by the address on the driver’s license.
Additional Authorized Operators
Individuals not automatically covered on the Rental Agreement as Authorized Operators noted above may be signed on as an “Additional Authorized Operator” (AAO). AAO’s must be present and may be signed on to the rental agreement at the time of rental or during the rental at any location.
Renter and each AAO must be present to sign Rental Agreement, present an acceptable credit card or debit card (if renting city accepts debit cards) in their own name, or a current round-trip ticket (air, train or bus), show valid driver’s license, and must be a minimum of 20 years of age.
Driver’s License
A valid driver’s license issued from your state of residence must be presented at the time of rental. The driver’s license must be valid for the entire rental period.
Mobile/Digital Driver License
A mobile or digital driver’s license does not replace a valid physical driver’s license and Epiliki Auto customers will still need to supply their hard copy license until further notice.
Estimated Mileage
We have calculated the estimated mileage that will be used throughout the rental period.
An excess mileage charge may apply in accordance with product restrictions or negotiated contract terms.
For product restrictions, please refer to rate inclusions or your negotiated contract.
Grace Period
Rentals have a grace period of 60 minutes. Extra hourly charges will be incurred at the 61 minute mark if the vehicle is returned more than 60 minutes past the original rental time.
Early Return
Please note that we are unable to give a refund if you return the vehicle early.
Late Return Fee
Vehicles returned 60 minutes late or more are charged for an additional part or full day, depending on the time of return.
Non-Smoking Policy
Smoking is prohibited in all Epiliki Auto vehicles. A charge up to $ 400.00 can apply when smoking has occurred during the rental.
Insurance & Other Coverage
Epiliki Auto provides no liability protection under the terms of the Rental Agreement to the renter from claims of injury by others against you resulting from an accident. Your personal/business insurance may cover your liability. You will need to present your personal liability insurance before pick-up.
Loss Damage Waiver (LDW)
In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use.
Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Epiliki Auto for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft.
PlatePass (Toll)
If PlatePass is used to pay a toll, you will be charged for tolls incurred at the applicable tolling authority’s highest undiscounted rate, plus the convenience fee set forth on your rental record. For further information see PlatePass® Toll Road Payment.
Refueling - Recharging Charges
Epiliki Auto has three refueling options available to meet your needs:
1. Fuel and Service Charge (FSC)
- If you return with less fuel than at the time of rent, we will service and refuel at a per gallon rate
2. You refuel
- Return with the tank at the same level as when rented.
Returned Charge Fee
Customers who have already started their rental and then decide to extend their rental past a 12-hour grace period and/or wish to change the location of their return will be charged a nominal $10 fee if they notify us by calling 726 209 8751.
If you do not notify us of such a change, the Late Return Fee of $12 per day, (maximum of 5 days) will apply.
Taxes
State and local sales tax on total rental charges will apply.
State of the Art Vehicles
We offer a variety of car rental and sales services to people across the state of Texas with the vision of going national and international. We provide our customers with a user-friendly online booking system and a customer centric experience. We also provide our customers with luxury car brands.
Houston Area
Katy, 77499
Rosenberg, 77471
San Antonio Area
San Antonio
Texas 78240.
Contact Info
info@epilikiauto.com
+1 726 209 8751
Daily from 09:00 – 21:00
+1 726 209 8751
info@epilikiauto.com